If you cannot attend the conference and are unable to transfer your registration to anyone else, you may cancel it and request a reimbursement of your conference registration fee. To do so, you must send us a request through our contact form. No exceptions will be made to the cancellation/refund policy due to issues related to travel, natural disasters, or any other.
The amount to be returned will depend upon the notice you give us – that is, the number of days between receiving your request and the start of the conference – and on the type of refund:
1. Refund in points on your GKA Wallet (1 EUR = 1 Point)
You may present your refund request at any time before the first day of the Conference. You will be refunded 80% of your registration fee in GKA points (with no expiry date).
Your refund will be done immediately.
2. Money refund
If you present your refund request 15 days before the first day of the Conference, or earlier, you will be refunded 80% of your registration fee.
If you present your refund request fewer than 15 days before the first day of the Conference, you will not receive a refund.
It may take up to 90 days to process your refund.
Money refunds will be done through the same method that was used for the original payment (PayPal, credit card, or bank transfer).